jillimac Privacy Policy

1. Introduction

jillimac is committed to protecting the privacy and personal data of all players who use our platform. We understand that Filipino players — whether they're logging in from Manila, Cebu, Davao, Quezon City, or anywhere else in the archipelago — trust us with sensitive personal and financial information, and we take that responsibility seriously.

This Policy applies to all personal data collected through the jillimac website, mobile platform, live chat, email communications, and any other channel through which you interact with jillimac. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Data We Collect

jillimac collects the following categories of personal data:

• Identity Data: Full name, date of birth, nationality, and government-issued Philippine ID details (e.g., SSS, UMID, PhilSys, passport, driver's licence).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), deposit and withdrawal history, and transaction records.
• Gaming Data: Game history, bet amounts, win/loss records, session duration, and bonus usage.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and platform access logs.
• Usage Data: Pages visited, features used, click patterns, and navigation paths within the jillimac platform.
• Communications Data: Records of your interactions with jillimac's customer support team, including live chat transcripts and email correspondence.
• Verification Data: Photographs, selfies, and copies of identity documents submitted for KYC (Know Your Customer) verification purposes.

3. How We Collect Data

jillimac collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Cookies, web beacons, server logs, and similar tracking technologies that collect technical and usage data when you access the jillimac platform.
• Third-party sources: Identity verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and analytics providers — all of whom are bound by confidentiality obligations.

4. How We Use Your Data

jillimac uses your personal data for the following purposes:

• To create and manage your jillimac account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on the platform .
• To provide access to jillimac's games, including live sabong streams, slots, bingo, and live casino.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and responsible gaming requirements.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about jillimac offers and bonuses, where you have consented to receive such communications.
• To personalise your experience on the jillimac platform based on your gaming preferences and history.
• To analyse platform usage and improve jillimac's products, services, and user experience.
• To enforce our Terms & Conditions and resolve disputes.
• To support responsible gaming initiatives, including monitoring for signs of problem gambling and applying player-requested limits or exclusions.

5. Legal Basis for Processing

jillimac processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the jillimac Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations, KYC requirements, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for jillimac's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications. You may withdraw your consent at any time by contacting jillimac support.

6. Data Sharing

jillimac does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying player identities and screening for financial crime risks.
• Technology providers: Cloud hosting, platform infrastructure, and analytics service providers who process data on our behalf under strict data processing agreements.
• Game content providers: Licensed game studios and live casino operators whose games are available on the jillimac platform, to the extent necessary to deliver those games.
• Regulatory and law enforcement authorities: Philippine government agencies, regulators, and law enforcement bodies where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and other professional advisers bound by confidentiality obligations, where necessary for jillimac's legal and business operations.

In all cases, jillimac requires third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not permit third parties to use your data for their own marketing purposes.

7. Cookies & Tracking Technologies

jillimac uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function, including session management and security features. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players use the jillimac platform, helping us identify and fix issues and improve performance.
• Functional cookies: Remember your preferences, such as language settings and game display options, to personalise your experience.
• Analytics cookies: Help us understand aggregate usage patterns on the jillimac platform so we can make data-driven improvements to our services.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the jillimac platform. By continuing to use jillimac after being presented with our cookie notice, you consent to our use of cookies as described in this Policy.

8. Data Retention

jillimac retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming history: Retained for a minimum of three (3) years from the date of each gaming session.
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

When personal data is no longer required, jillimac will securely delete or anonymise it in accordance with our data disposal procedures.

9. Data Security

jillimac implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jillimac's servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data, on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of jillimac's systems.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data protection obligations and security best practices.

While jillimac takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jillimac will notify affected players and relevant authorities in accordance with applicable law.

10. Your Rights

As a jillimac player, you have the following rights in relation to your personal data, subject to applicable legal limitations:

• Right of access: You may request a copy of the personal data jillimac holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that jillimac restricts the processing of your data in certain circumstances.
• Right to data portability: You may request a copy of data you have provided to jillimac in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact jillimac's support team. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

jillimac's services are strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. jillimac does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately suspend the associated account, delete the data, and return any deposited funds to the original payment method.

If you believe that a minor has registered on the jillimac platform, please contact our support team immediately so we can take appropriate action.

12. Policy Changes

jillimac reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification. Your continued use of the jillimac platform following the posting of changes constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jillimac protects your personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jillimac's data practices, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the jillimac platform — average response time under 2 minutes.

Our support team is available around the clock to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines with any privacy-related concerns.